Customer Service Representative at a Growing Bags & Accessories Business in Lagos
Looking for a customer service opportunity in Lagos? A growing bags and accessories business is seeking a Customer Service Representative to support customers, manage online enquiries and help ensure smooth order processing and delivery experiences.
If you have strong communication skills, enjoy helping people and have experience handling customer enquiries online, this opportunity may be worth considering.
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About the Role
A growing bag and accessories business in Lagos is seeking a customer-focused Customer Service Representative to manage online enquiries, process orders, coordinate deliveries and ensure a positive customer experience.
The successful candidate will help customers get the information they need, keep order records organised and work with internal teams to ensure customers receive timely updates.
When applying for customer service positions, highlight your experience communicating with customers, resolving complaints and handling enquiries. Employers want to see how you help customers, not just the job titles you have held.
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Key Responsibilities
The Customer Service Representative will be responsible for:
- Responding to customer enquiries via WhatsApp, Instagram and other approved channels.
- Providing accurate information on products, pricing, availability, orders and deliveries.
- Recording customer orders and maintaining accurate transaction details.
- Following up on pending orders and delivery enquiries.
- Liaising with inventory and dispatch teams to provide order updates.
- Handling customer complaints professionally and escalating issues when necessary.
- Maintaining customer interaction records and submitting daily activity reports.
Instead of simply writing "Handled customer enquiries" on your CV, explain the kind of enquiries you managed, the platforms you used and how you helped customers. Specific examples make your experience easier for recruiters to understand.
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Follow GabbyWall Channel →Requirements and Qualifications
Interested candidates should meet the following requirements:
- Minimum of 2 years' relevant customer service experience.
- Experience in online retail, fashion, bags or accessories is an added advantage.
- Excellent written and verbal communication skills.
- Proficiency in WhatsApp Business, Instagram and basic spreadsheet tools such as Microsoft Excel or Google Sheets.
- Strong organisational skills and attention to detail.
- Ability to work independently in a hybrid arrangement.
Read the requirements carefully before submitting your application. Include relevant customer service experience, your knowledge of WhatsApp Business, Instagram and spreadsheet tools. Keep your CV clear, professional and easy to read.
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If you're actively job hunting, join the GabbyWall WhatsApp community so you can discover new opportunities as they are published.
Please note: Most remote, hybrid and on-site jobs shared in the community are based in Nigeria, with a few international roles also posted.
Join Jobs Community →If you have already joined the first group, you do not need to join another one. The same job updates will be shared.
What the Company Offers
The company offers the following:
- Competitive monthly salary of ₦250,000.
- Hybrid work arrangement.
- Opportunity to contribute to the growth of an expanding business.
Prepare examples of how you have handled a difficult customer, managed multiple enquiries or resolved an order-related issue. Practising your answers before an interview can help you communicate with greater confidence.
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Before joining: Most remote, hybrid and on-site jobs posted are based in Nigeria, with a few international roles posted.
JOIN JOBS COMMUNITYAlready in the first group? No need to join another group. The same job updates will be posted there.
Ready to Apply?
If you meet the requirements and are interested in this opportunity, take the next step by completing the official application form.
Review your details carefully before submitting your application. Make sure your CV highlights your relevant customer service experience and skills.
APPLY NOW →Application is through the form provided above. Good luck!
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