Bennie Hiring: Remote Customer Experience Manager

Olivia Ezeani

Bennie Hiring: Remote Customer Experience Manager

Bennie is looking for an experienced benefits professional to join its remote-first team as a Customer Experience Manager.

Remote U.S. Based Full-Time $80K–$110K
Position Customer Experience Manager
Work Type Remote / Full-Time
Location United States

About Bennie

Bennie is an employee benefits services and technology company focused on helping businesses create healthier workplaces. The company combines benefits technology, benefit plans, data, and consulting services to help employers and employees achieve better outcomes.

Bennie has developed a benefits platform that connects systems across the benefits supply chain to provide a comprehensive experience for employees, employers, and partners.

Bennie is headquartered in Stamford, Connecticut, and operates as a remote-first company with employees across the United States.

About the Customer Experience Manager Role

The Customer Experience Manager (CEM) will be responsible for driving customer satisfaction and retention while leading the service experience for an assigned book of business.

The CEM serves as the primary service relationship owner for assigned customers and supports the development and delivery of benefits strategies. The role also involves working closely with customers, insurance carriers, vendors, strategic partners, and internal teams.

Reporting to: Director, Select Market Manager

What Bennie Is Looking For

The ideal candidate will have experience in benefits consulting and account management, with a demonstrated ability to support a complex book of business and build strong customer relationships.

  • At least 3 years of benefits account management experience.
  • Experience supporting a benefits consulting team.
  • Experience working with a complex book of business.
  • Knowledge of benefits and renewal workflow management.
  • Life & Health Producer's License.
  • Working knowledge of Microsoft Excel, Word, and PowerPoint.
  • Strong analytical and communication skills.
  • Excellent customer and relationship-building skills.

Nice-to-Have Qualifications

  • Experience with leading HR and benefits technology platforms.
  • Experience with both large- and small-group benefits consulting.

Key Responsibilities

  • Lead and manage service relationships and strategies for assigned customers.
  • Support the execution of annual customer account plans.
  • Collaborate with consulting teams to develop key customer deliverables.
  • Lead customer open enrollment presentations.
  • Support the development and implementation of strategic initiatives.
  • Stay informed about industry trends, best practices, and regulatory changes.
  • Educate and support customers regarding developments in the benefits industry.
  • Collaborate with sales, data operations, product, and other teams.
  • Maintain strong relationships with customers, strategic partners, and internal teams.

Bennie's Core Values

Bennie describes its core values as O.A.T.H.: Optimistic, Accountable, Thoughtful, and Healthy.

  • Optimistic: Maintaining a positive attitude while building the company.
  • Accountable: Taking responsibility for the quality of your work and meeting goals.
  • Thoughtful: Respecting differences and looking out for colleagues.
  • Healthy: Supporting a balanced approach to work and personal life.

Salary and Benefits

Estimated Annual Base Salary
$80,000 – $110,000 USD

Final compensation may vary depending on experience, expertise, and other factors.

In addition to base salary, Bennie offers a total rewards package that may include stock options and employee benefits for full-time employees.

  • Flexible time off and paid company holidays
  • Medical, dental, and vision coverage
  • HSA and FSA options
  • HRA, life, and disability benefits
  • Employee Assistance Program
  • Wellness benefits
  • Headspace
  • Wellhub
  • Rocket Lawyer
  • One Medical membership
  • Kindbody
  • Financial education through Betterment
  • Stock options
  • $1,000 remote work-from-home stipend
  • Paid parental and bonding leave
  • Employee referral bonus program
Important: This is a fully remote position, but Bennie states that candidates must be based in the United States.

Why Consider This Opportunity?

This position may be a good fit for professionals with a background in employee benefits, benefits consulting, account management, and customer relationship management who want to work with a growing benefits technology company.

The role combines customer relationship management, benefits consulting, strategic planning, and collaboration with multiple internal and external teams.

How to Apply

Interested in the Customer Experience Manager opportunity at Bennie? Visit the company's website to learn more about the role and available career opportunities.

Visit Bennie & Apply
Disclaimer: This post is for informational purposes. Applicants should verify the latest job details, eligibility requirements, compensation, and application instructions directly with Bennie before applying.

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