Cargomatic Is Hiring: Remote Customer Support Specialist | $60K–$75K

Olivia Ezeani
💼 Remote Job Opportunity

Customer Support Specialist

A full-time remote opportunity for an organized, customer-focused professional who enjoys solving problems and keeping transportation operations moving.

Location Remote
Employment Full-Time
Salary $60K–$75K

Job Overview

If you're searching for a remote customer support position where your communication, organization, and problem-solving skills can make a real difference, this Customer Support Specialist opportunity with Cargomatic may be worth a closer look.

The position is designed for someone who can stay organized while handling several moving pieces at once. You'll communicate with customers, drivers, carriers, dispatch teams, and internal operations teams to help keep shipments on track.

Company Cargomatic
Position Customer Support Specialist
Work Arrangement Remote
Employment Type Full-Time
Compensation $60,000–$75,000
Experience 2+ years preferred
💡 Job seeker tip Before applying, compare your recent experience with the main requirements. You don't need to match every single phrase word-for-word, but your CV should make your relevant experience easy for a recruiter to find.
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The Role

Cargomatic is seeking a highly organized and customer-focused Customer Support Specialist to support its client. The role acts as an important connection point between the client and Cargomatic's operations teams.

You'll help ensure shipments are coordinated efficiently, operational questions receive timely answers, and customers receive clear and accurate updates.

This is a role where communication matters. Priorities can change quickly in a transportation environment, so the successful candidate should be comfortable switching between tasks while maintaining attention to detail.

You'll work with customers, drivers, carriers, dispatch, operations, and other internal teams to help ensure shipments are handled with a high level of service.

💡 CV tip If you've previously handled customers, schedules, escalations, dispatch, order tracking, logistics, or time-sensitive requests, make those achievements visible near the top of your CV.
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Key Responsibilities

This position combines customer service with day-to-day transportation coordination. Here's what the successful candidate can expect to handle.

Customer Support & Communication

  • Serve as a primary day-to-day contact for shipment status, scheduling, service issues, and operational questions.
  • Respond promptly and professionally to customer inquiries through phone, email, and other communication channels.
  • Provide accurate and timely updates about shipment status, delays, appointment changes, and exceptions.
  • Build and maintain strong working relationships with client stakeholders and internal Cargomatic teams.
  • Proactively communicate potential issues before they impact the customer.

Shipment & Order Management

  • Monitor shipments throughout the transportation lifecycle to help ensure timely execution.
  • Coordinate pickup and delivery appointments, changes, and special requirements.
  • Track shipment activity and follow up with drivers, carriers, and operations teams.
  • Ensure shipment information, notes, and customer requirements are accurately entered and maintained in Cargomatic's systems.
  • Monitor open orders and follow through on outstanding actions until resolution.

Issue Resolution

  • Identify and resolve shipment exceptions, including delays, missed appointments, driver issues, equipment constraints, and delivery discrepancies.
  • Escalate issues appropriately while maintaining ownership through resolution.
  • Coordinate with Operations, Dispatch, Drivers, Carriers, and other internal teams to resolve customer-impacting issues quickly.
  • Work directly with drivers and terminal personnel to support accurate and timely daily operational activities.
  • Investigate service failures and help identify recurring issues and opportunities for improvement.
  • Maintain clear documentation of customer issues, actions taken, and final resolutions.

Administrative & Operational Support

  • Assist with proof of delivery (POD), shipment documentation, and other customer requirements.
  • Review shipment information for accuracy and identify discrepancies requiring correction.
  • Support reporting and customer-specific tracking requirements.
  • Maintain accurate records and ensure follow-up items are completed within established timelines.
  • Assist with customer account and operational projects as needed.
  • Maintain accurate and timely records within company systems.
  • Ensure operational and transaction data is complete, current, and properly documented.
  • Ensure billing information is accurate and submitted in a timely manner, partnering with drivers, terminals, and internal teams to resolve discrepancies and support timely invoicing.
💡 Stand-out tip Don't simply write “handled customer complaints” on your CV. If possible, describe the result: reduced response time, resolved escalations, improved customer satisfaction, prevented delays, or successfully managed a high volume of requests.
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Qualifications

The role calls for someone who combines customer service experience with strong organization and problem-solving abilities.

  • 2+ years of experience in customer support, logistics, transportation, freight, dispatch, or account coordination.
  • Experience supporting customers in a fast-paced operational environment is preferred.
  • Strong written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to manage multiple priorities and follow through on open issues.
  • Strong problem-solving skills and sound judgment.
  • Comfortable communicating with drivers, carriers, customers, and internal stakeholders.
  • Proficiency with Microsoft Office, Google Workspace, and/or transportation management systems.
  • Ability to remain calm, professional, and solutions-oriented under pressure.
💡 Application tip Pay attention to the wording of the job description when preparing your CV. Relevant keywords such as customer support, shipment tracking, dispatch, logistics, transportation, scheduling, and issue resolution can help recruiters quickly understand your background.
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Preferred Experience

Experience in transportation and logistics can be particularly useful for this position. Candidates with experience in the areas below may find that their previous work aligns closely with the day-to-day responsibilities.

  • Drayage, trucking, freight, transportation, or logistics experience.
  • Experience supporting large enterprise or industrial customers.
  • Familiarity with shipment tracking and appointment scheduling.
  • Experience handling proof of delivery (PODs).
  • Familiarity with accessorials and transportation documentation.
  • Experience working with a TMS or another logistics technology platform.

If your background isn't a perfect match, don't automatically rule yourself out. Look at the transferable skills you already have. Customer communication, scheduling, documentation, escalation handling, data accuracy, and working under deadlines can all be valuable when presenting relevant experience.

💡 Encouragement for job seekers A job description is a guide, not a reason to underestimate yourself. Focus on the skills you've genuinely developed and show clearly how they connect to the role.
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Benefits & Perks

Cargomatic states that it offers a competitive benefits package designed to support employees' health, financial security, and overall well-being.

  • Medical, dental, and vision coverage with multiple plan options, including HSA-eligible plans.
  • Company-paid life insurance and short- and long-term disability coverage.
  • Flexible spending accounts and dependent care savings options.
  • Employee Assistance Program with confidential counseling, legal, and financial resources.
  • Wellness programs and benefit advocacy support.
💡 Job search tip Benefits matter, but so do the details of the role itself. Before accepting an offer, review the employer's official information carefully and confirm salary, benefits, working expectations, and any other employment terms directly with the employer.
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Important:
GabbyWall does not employ candidates or directly give out jobs. We share job opportunities from available sources to make them easier for job seekers to discover.

Who Should Apply?

This opportunity may be relevant to professionals who enjoy working at the intersection of customer service, operations, and problem-solving.

You may want to consider applying if your background includes customer support, logistics coordination, freight, transportation, dispatch, account coordination, shipment tracking, or another role where accuracy and communication were important.

The position may also appeal to someone who enjoys being the person customers and internal teams can rely on when something needs to be checked, communicated, followed up, or resolved.

💡 Confidence tip Don't wait for your CV to become “perfect” before applying. Make it accurate, relevant, easy to scan, and focused on the experience that matters most for this role.
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Application Tips Before You Apply

A few minutes of preparation can make your application much easier for a recruiter to understand. Before submitting your application, consider the following:

1. Update Your CV

Put your most relevant customer service, logistics, transportation, dispatch, or operations experience where it can be seen quickly.

2. Highlight Results

Whenever possible, show what happened because of your work. Numbers are useful when they're truthful: volume of customers supported, orders handled, response times, accuracy rates, or other measurable outcomes.

3. Keep Your CV Easy to Read

Recruiters often review many applications. Clear headings, concise bullet points, consistent formatting, and relevant experience make your CV easier to scan.

4. Check Your Contact Details

Before submitting, make sure your email address and phone number are correct and that the information on your application matches your CV.

5. Read the Official Job Listing

Always review the employer's official listing before applying. The official application page is the appropriate place to confirm current requirements and submit your application.

💡 Final CV reminder Your CV doesn't need to tell your entire career story. Its job is to make the recruiter curious enough to learn more about you. Keep it focused on evidence that you can do the work.
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Ready to Apply?

If this Customer Support Specialist opportunity matches your experience, review the official listing and submit your application through Cargomatic's application page.

APPLY NOW →
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