Hiring: Customer Care & Delivery Operations Assistant – Fully Remote Job in Nigeria
Are you organised, dependable and good at communicating with people? This remote opportunity could be worth exploring if you enjoy helping customers, coordinating deliveries and keeping business operations running smoothly.
About the Customer Care & Delivery Operations Assistant Role
A company is seeking a reliable and organised individual to work as a Customer Care & Delivery Operations Assistant. The successful candidate will help manage customer follow-ups, coordinate deliveries, resolve order-related issues and maintain accurate order and payment records.
This position combines customer service with administrative and delivery coordination responsibilities. You will communicate with customers, work with delivery agents and ensure that order information is properly documented.
It is an opportunity worth considering if you are someone who pays attention to details, communicates professionally and can manage several responsibilities without losing track of important information.
Customer service experience is valuable even when it comes from a small business, volunteering, an internship or helping manage customer enquiries. Think about the practical experience you already have before assuming you are not qualified.
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Key Responsibilities
The Customer Care & Delivery Operations Assistant will be responsible for supporting customer communication and ensuring that delivery-related activities are properly coordinated.
Some of the key responsibilities include:
- Contact customers to confirm orders, delivery details and payment readiness.
- Keep customers updated on delivery arrangements and any delays.
- Coordinate with delivery agents on pickups and delivery outcomes.
- Follow up on delayed, rescheduled, failed or returned orders.
- Maintain accurate order statuses, payment records and customer notes.
- Reconcile delivery updates and flag discrepancies.
- Prepare daily reports on deliveries, outstanding orders and payment issues.
- Handle customer information confidentially and resolve complaints professionally.
The position requires someone who can communicate clearly, follow up consistently and ensure that important information does not get overlooked.
When preparing your CV, highlight examples of how you have managed records, followed up with customers, organised information or handled multiple tasks. Employers want to see what you can actually do, not just a list of impressive adjectives.
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FOLLOW WHATSAPP CHANNEL →Requirements and Qualifications
Applicants should possess the following skills and requirements:
- Strong spoken and written communication skills.
- Good organisational and record-keeping skills.
- Confidence making customer and delivery-agent calls.
- Basic spreadsheet skills and the ability to learn online tools.
- A reliable laptop, internet access and electricity with backup power.
- A quiet workspace and the ability to work independently.
- Comfort handling discreet conversations about personal-care products.
- Previous experience in customer service, dispatch, e-commerce or administration is an advantage.
Previous experience is an advantage, but applicants should also pay attention to the practical skills required for the position.
Use a clean CV with clearly labelled sections for your work experience, education and skills. Include relevant experience with spreadsheets, customer communication, administration and order tracking. Avoid unnecessary information that makes your CV difficult to read.
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Please note: Most remote, hybrid and on-site opportunities shared are based in Nigeria. A few international roles are also posted.
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What You Need to Work Remotely
This is a fully remote, full-time position. Applicants should be prepared to work independently and have the necessary equipment and working environment to perform their responsibilities.
Before applying, ensure you have:
- A reliable laptop for administrative and communication tasks.
- Stable internet access.
- Electricity with a backup power arrangement.
- A quiet and suitable workspace.
- The ability to communicate professionally over calls and online platforms.
- The ability to organise records and complete assigned tasks independently.
Applicants should also be comfortable discussing personal-care products discreetly and handling customer information responsibly.
If you are applying for remote positions, be specific about your equipment and internet arrangements. A short, confident explanation of your laptop, connectivity and power backup can help demonstrate that you are prepared for remote work.
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How to Apply for the Customer Care & Delivery Operations Assistant Job
Interested and qualified candidates should prepare their CV and a short note describing their customer service or administrative experience.
Send your application to the recruitment email address below.
Ready to Apply?
Prepare your CV and include the requested information before sending your application.
Email Subject:
Customer Care & Delivery Operations Assistant
Also Include the Following:
- Your current location and available working hours.
- Details of your laptop, internet and power backup arrangements.
- Your experience with spreadsheets or order management.
- Your expected monthly salary.
Make sure your application contains all the requested information and that your CV is attached before sending.
✉ APPLY VIA EMAIL Application Deadline: 21 November 2026Before pressing send, double-check your email subject, CV attachment and contact details. A well-organised application makes it easier for recruiters to review your information.
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While waiting for application responses, continue exploring other opportunities. Join the GabbyWall WhatsApp community to discover new vacancies as they are published.
Most remote, hybrid and on-site jobs shared in the community are based in Nigeria, with a few international roles also available.
JOIN THE JOBS COMMUNITYAlready in the group? You don't need to join a second group. The same job updates will be posted there.
Application Process and Important Information
Shortlisted applicants may be required to complete a brief practical exercise involving a sample customer follow-up and an order-status update.
This means applicants should be prepared to demonstrate their communication skills, attention to detail and ability to organise order-related information.
Review the job requirements carefully and make sure your application reflects your relevant experience and ability to handle the responsibilities.
Practise writing a polite customer follow-up message and explaining how you would communicate a delayed delivery. These are useful exercises for customer care and delivery coordination roles.
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FOLLOW OUR WHATSAPP CHANNEL →Final Application Reminder
The Customer Care & Delivery Operations Assistant position is a fully remote, full-time opportunity for applicants in Nigeria who have good communication, organisational and administrative skills.
If the responsibilities match your experience and you meet the requirements, take the time to prepare a thoughtful application.
Remember that consistency matters when searching for employment. Keep improving your CV, develop practical skills and continue applying for opportunities that match your abilities.
You don't need to have every skill figured out before taking your next career step. Focus on presenting your existing strengths, learning what you can and applying for opportunities where you meet the requirements. Keep going!
Interested in This Opportunity?
Prepare your CV, include the requested details and submit your application before the deadline.
Deadline: 21 November 2026
✉ APPLY NOWGood luck with your application!
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Note: Most remote, hybrid and on-site jobs posted are based in Nigeria, with a few international roles.
Already joined the jobs group? No need to join another group for the same updates.
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