Technical Support Engineer at Kalepa
Solve complex technical problems, support enterprise customers, and help power AI-driven decisions across the insurance industry. Explore this remote opportunity with a competitive salary and equity.
Official application link · Review eligibility and requirements on the employer's listing.
About Kalepa
Insurance is a $7 trillion global industry built on professional work across underwriting, claims, pricing, operations and distribution. Kalepa is developing AI designed to perform work within these complex insurance workflows.
Its AI systems are built to read, reason, decide and act within real-world business processes. According to the company, its products are already in production with leading insurers.
Kalepa's broader ambition is to build an AI operating system for decision-making across insurance, with a focus on accuracy, reliability, trust and measurable business impact.
The company is backed by investors including IA Ventures and Inspired Capital. Its team includes experience from companies such as Facebook, Palantir, Google, Amazon, McKinsey, Mastercard and Uber.
↑ Back to contentsKalepa's Values
- Hustle and Determination: Take ownership, pursue excellence and persist through difficult problems.
- Customer Impact: Focus on work that improves speed, accuracy or profitability for customers.
- Meritocracy: Value exceptional people, strong ideas and high standards.
- Transparency: Communicate honestly and challenge ideas respectfully.
- Relentless Experimentation: Test quickly, measure outcomes and improve solutions continuously.
Kalepa also describes a globally distributed team, with employees speaking more than 10 languages and opportunities for regional meetups and global offsites.
↑ Back to contentsAbout the Technical Support Engineer Role
Kalepa is seeking a Technical Support Engineer with 3–5 years of relevant experience in B2B SaaS technical support, customer-facing engineering or a similar role.
You'll investigate complex issues across the company's AI underwriting platform, coordinate resolutions and help build the processes required for a high-performing support function.
You'll also work directly with enterprise clients and collaborate with Engineering, Product and Client Success to resolve problems and improve the customer experience.
This is more than answering support tickets. The role combines technical investigation, customer communication, product expertise and cross-functional problem-solving.
What You'll Do
01. Technical Investigation & Resolution
- Investigate reported issues across Kalepa's AI underwriting platform.
- Own technical investigations through to resolution.
- Identify bugs, configuration problems, user education gaps and feature requests.
- Manage your support queue and meet response and resolution targets.
02. Customer Communication
- Write clear, accurate and professional customer responses.
- Resolve issues with minimal unnecessary back-and-forth.
- Maintain consistent communication throughout the support process.
03. Engineering Collaboration
- Create Jira tickets with complete diagnostic information.
- Provide Engineering with the context needed to resolve confirmed bugs.
- Identify recurring issues and share patterns with Product and Client Success.
04. Product Expertise
- Develop expert knowledge of Kalepa's product and workflows.
- Understand edge cases and expected product behaviour.
- Maintain implementation knowledge for individual clients.
Who They're Looking For
Kalepa wants someone who combines technical ability with strong written communication, sound judgment and operational discipline.
- Experience in a high-growth technology startup.
- 3–5 years in Technical Support Engineering, Technical Solutions or a similar customer-facing technical role at a B2B SaaS company.
- Excellent written communication skills.
- Ability to explain complex technical issues to non-technical audiences.
- Confidence working through ambiguity and undocumented problems.
- Ability to combine product behaviour, client context and technical judgment.
- Strong queue management and attention to response targets.
- Strong quantitative and qualitative reasoning.
- Direct, respectful and collaborative communication.
- Experience supporting complex, data-heavy SaaS products.
Don't just list tools or daily duties. Show the problems you diagnosed, the systems you supported and the measurable outcomes you achieved. Use real figures wherever possible.
Nice-to-Have Experience
- Experience in Insurtech.
- Experience in Fintech.
If you have relevant customer-facing technical experience, highlight transferable skills that demonstrate your ability to investigate problems, communicate clearly and coordinate technical resolutions.
↑ Back to contentsSalary and Benefits
The listed salary range is $85,000–$135,000 USD per year. Kalepa also lists the following benefits:
- Competitive compensation based on experience.
- Significant equity options package.
- 401(k) plan with employer matching.
- Medical coverage for employees and families.
- Vision and dental coverage for employees and families.
- 20 days of paid time off per year.
- Global team offsites.
- Healthy living or gym stipend.
- Mobile phone bill stipend.
- Continuing education credits.
- Opportunity to work on AI products in a major global industry.
Review the official listing for full compensation details, eligibility conditions and applicable benefit terms.
↑ Back to contentsHow to Strengthen Your Application
01. Tailor Your CV
Put your most relevant technical support, SaaS, troubleshooting and customer-facing experience near the top of your CV.
02. Demonstrate Results
Explain how your work improved resolution time, customer satisfaction, system reliability or support processes. Include real metrics where available.
03. Prepare Technical Examples
Be ready to discuss a difficult issue you investigated, how you diagnosed the root cause, which teams you worked with and how the problem was resolved.
04. Showcase Communication
This is a customer-facing engineering role. Demonstrate how you explain technical problems clearly to different audiences.
05. Check Remote Eligibility
The listing identifies the role as USA remote. Confirm the employer's geographic, work-authorisation and residency requirements before applying, particularly if you live outside the United States.
↑ Back to contentsReady to Take the Next Step?
If your experience matches Kalepa's requirements, review the official listing and submit your application directly through the employer's recruitment page.
Apply to Kalepa →
0 Comments