Customer Service Officer Job: Apply for This IT Role Before 12 October 2026

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Customer Service Officer Job in Ogudu, Lagos

If you are good with people, enjoy solving problems and can confidently explain technology products or services, this Customer Service Officer opportunity in Lagos could be worth your attention.

The role is a full-time opportunity within the IT/Technology industry and is suitable for candidates with previous customer service or client support experience.

Position Customer Service Officer

Location Ogudu, Lagos

Industry IT / Technology

Employment Full-time

Deadline 12 October 2026

Experience 2–3 Years

📌 Table of Contents

1. Job Overview
2. Requirements
3. What You’ll Be Doing
4. Who Should Apply?
5. CV Tip Before Applying
6. A Quick Job Search Tip
7. More Jobs You May Like
8. How to Apply

📌 Job Overview

A company in the IT/Technology industry is looking for a Customer Service Officer to join its team in Ogudu, Lagos.

This is a people-focused role. You will be one of the people customers rely on when they have questions, experience a problem or need help understanding a product or service.

Beyond simply answering questions, the successful candidate will need to listen carefully, communicate clearly, keep accurate records and make sure customer issues are followed through to resolution.

At a glance: This is a full-time, on-site opportunity in Ogudu, Lagos, with a stated deadline of 12 October 2026.

💡 Job seeker tip: Customer service employers often look beyond job titles. Make sure your CV shows situations where you helped customers, solved problems, handled complaints, followed up on issues or improved the customer experience.

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🎯 Requirements for the Customer Service Officer Role

Before applying, take a moment to compare your experience with the requirements below. You do not need to second-guess yourself if your background is closely related—focus on clearly showing the skills you already have.

• HND/B.Sc. in Business Administration, Marketing, Communications or a related field.
• 2–3 years of customer service or client support experience.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and digital communication tools.
• Ability to explain technology products or services clearly.
• Patient, organized and customer-focused approach to work.

If you have worked in customer support, client service, front-desk operations, sales support, account management or a similar environment, look closely at how your previous responsibilities match these requirements.

💡 CV tip: Do not simply write “good communication skills” on your CV. Show evidence. For example, mention customer complaints handled, client accounts supported, response times improved, enquiries resolved or customers followed up with.

If you are also exploring other opportunities, you may want to check our Remote Customer Specialist opportunity or browse the multiple job opportunities currently available.

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Before joining the group, note that most remote, hybrid and on-site jobs posted are based in Nigeria, with few international roles posted.

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💼 What You’ll Be Doing

The Customer Service Officer will play an important role in making sure customers receive timely, helpful and professional support.

• Handle customer enquiries and complaints.
• Resolve customer issues and follow up where necessary.
• Maintain accurate customer interaction records.
• Escalate technical issues when necessary.
• Gather customer feedback and prepare service reports.

The role requires someone who can remain calm when dealing with difficult situations, communicate with different types of customers and know when an issue needs to be escalated.

Because the position is within technology, being comfortable with digital tools and learning how technology products work will also be valuable.

💡 Interview tip: Prepare two or three real examples of difficult customer situations you handled. Explain what happened, what you did, how you communicated and what the outcome was. Specific examples are usually stronger than general claims.

Interested in other technology-related opportunities? Take a look at our technical job opportunity, Senior Product Manager opportunity, or AI, Machine Learning and Data Science opportunities.

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👤 Who Should Apply?

This opportunity may be a good fit if you enjoy helping people, can communicate professionally and have enough customer-facing experience to handle enquiries and complaints without losing patience.

You should also be comfortable using computers, email, Microsoft Office and other digital communication platforms.

If you are someone who listens before responding, takes ownership of problems and follows up instead of leaving customers waiting, those qualities can be valuable in this kind of position.

Remember: Your CV is not supposed to tell your entire life story. Its job is to make the recruiter quickly understand why your experience is relevant to this particular role.

💡 Motivation: Job hunting can feel slow, especially when applications do not immediately produce responses. Keep applying strategically, improve your CV as you learn what works and do not allow one rejection to define your search.

For candidates interested in communications and marketing-related roles, you can also explore our Head of Marketing & Communication opportunity and Marketing Communications Analyst opportunity.

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GabbyWall does not employ candidates or directly give out jobs. We share job opportunities from available sources to make them easier for job seekers to discover.

📄 CV Tip Before Applying

Before you send your application, spend a few minutes checking your CV. A strong application is not only about meeting the requirements—it is also about making your relevance obvious.

For this Customer Service Officer role, place your most relevant customer service, client support, communication and technology-related experience where the recruiter can easily see it.

• Keep your CV clean and easy to scan.
• Use clear job titles and employment dates.
• Highlight customer service and client-facing achievements.
• Include relevant software and digital tools you can use.
• Use measurable results where possible.
• Check spelling, grammar and contact details before sending.

For example, instead of saying “Answered customer complaints,” a stronger description could explain the volume of customers handled, the type of issues resolved or how quickly you responded.

💡 Quick CV reminder: Tailor your CV for the role you are applying for. A recruiter should not have to search through your CV to discover your customer service experience.

If you are looking beyond customer service, you can also explore our Copywriter opportunity, Content Strategist opportunity, Remote Data Analyst opportunity, and Operations Assistant opportunity.

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🚀 A Quick Job Search Tip

If your goal is to land a job faster, do not rely on one application at a time. Build a simple routine around discovering relevant opportunities, tailoring your applications and following up where appropriate.

If you are specifically looking for remote work, remember that competition can be higher because you may be applying alongside candidates from different locations.

Make sure your CV clearly shows the skills that make you effective in a remote environment—communication, self-management, collaboration, digital tools, responsiveness and the ability to work without constant supervision.

💡 Remote-job tip: Do not apply for every remote vacancy you see. Focus on roles where your experience genuinely matches the requirements, then make your application specific to that role.

Looking for remote opportunities? Check out our Remote Virtual Assistant opportunity, Remote Learning Engineer opportunity, Remote Video Editor opportunity, and Virtual Assistant Remote opportunity.

📢 Looking for Remote, Hybrid or On-site Jobs?

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🔎 More Jobs You May Like

If this Customer Service Officer position is not the perfect match for you, don't leave yet. There may be another opportunity below that fits your experience better.

• Social Media Manager – Remote
• Content Creator / Social Media Manager
• Content Creator Opportunity
• Graphic Designer / Social Media Manager
• Senior Content Designer
• Creative Internship
• Graduate Trainee Program
• Customer Success Intern
• NYSC Internship Opportunity
• Remote Job – Masko Studio
• Remote Data Storytelling Associate
• Social Media Intern
• Volunteer Video Editor
• Civil Engineer Job
• Fellowship Opportunity
• Latest Job Opportunity
• Latest Career Opportunity
• Remote Customer Specialist

💡 Job search motivation: You only need one good opportunity to change your next chapter. Keep your documents ready, keep learning and keep applying to roles that genuinely fit you.

📢 Never Miss the Next Opportunity

If you're actively job hunting, join the GabbyWall WhatsApp community so you can discover new opportunities as they are published.

Before joining the group, note that most remote, hybrid and on-site jobs posted are based in Nigeria, with few international roles posted.

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📩 Ready to Apply?

If your experience matches the requirements and you believe you can make a difference in this role, prepare your application and send it before the deadline.

Application Email:
hireme@swiftconsulting.com.ng

Subject:
Customer Service Officer

Send: CV + one-page Cover Letter

Deadline: 12 October 2026

APPLY NOW

💡 Final reminder: Before pressing send, open your CV one last time, confirm your phone number and email address, check that your cover letter is attached, and make sure you used the requested subject line.

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📢 Keep Your Job Search Going

If you're actively job hunting, join the GabbyWall WhatsApp community so you can discover new opportunities as they are published.

Before joining the group, note that most remote, hybrid and on-site jobs posted are based in Nigeria, with few international roles posted.

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