Hiring: Customer Service Representative at Naija Virtual Notary
Are you a good communicator who enjoys helping people solve problems? Naija Virtual Notary is looking for a professional, patient and solution-oriented Customer Service Representative to support customers using its digital notarization platform.
Read the responsibilities and requirements below to see whether this opportunity matches your experience and career goals.
About the Role
Naija Virtual Notary is a digital platform connecting individuals and businesses with qualified Notaries Public for convenient and accessible notarization services.
The company is seeking a Customer Service Representative who can help customers navigate the platform, answer enquiries, follow up on pending requests and provide a smooth, professional customer experience.
This role may suit someone who communicates clearly, pays attention to detail and enjoys making complicated processes easier for other people. You should also be comfortable handling customer information responsibly and knowing when an issue needs to be escalated.
Customer service is a valuable career starting point. Strong communication, documentation and problem-solving skills can help you progress into customer success, operations and team leadership.
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Key Responsibilities
The successful candidate will help customers get the support they need throughout their experience with the platform. Key responsibilities include:
- Respond to customer enquiries through WhatsApp, email, telephone and other communication channels.
- Guide customers through account registration, document submission, payments and notarization requests.
- Follow up on incomplete or pending customer requests.
- Maintain accurate records of customer interactions, complaints and resolutions.
- Escalate technical, payment and notarization issues to the appropriate teams.
- Explain platform services clearly without providing unauthorised legal advice.
- Maintain a professional, helpful and positive customer experience.
- Prepare daily or weekly reports on enquiries, resolutions and outstanding issues.
When describing customer service experience on your CV, focus on what you actually accomplished. Examples include resolving complaints, managing enquiries, maintaining records or following up with customers. Add genuine numbers where you have them.
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Requirements and Qualifications
Applicants should be able to demonstrate the following qualifications and skills:
- Minimum of OND, NCE, HND or a Bachelor's degree.
- Excellent written and spoken English.
- Strong interpersonal, communication and problem-solving skills.
- Previous customer service experience is an advantage.
- Proficiency in WhatsApp Business, email and basic computer applications.
- Ability to work independently and manage multiple customer enquiries.
- Reliable internet access and a suitable remote working environment.
- Ability to maintain confidentiality when handling customer information.
Before applying, check that your CV clearly shows your educational qualification, communication skills and familiarity with digital tools. Keep the layout clean and easy to scan, ideally within one or two pages when appropriate for your experience.
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If you're actively job hunting, join the GabbyWall WhatsApp community so you can discover new opportunities as they are published.
Please note: Most remote, hybrid and on-site jobs posted are based in Nigeria, with a few international roles also featured.
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How to Prepare for a Remote Customer Service Role
Working remotely requires more than a good internet connection. Employers also value reliability, clear communication and the ability to organise your work without constant supervision.
- Make sure you have a reliable internet connection and a suitable workspace.
- Practise writing professional, friendly customer responses.
- Become comfortable using email, WhatsApp Business and everyday computer applications.
- Prepare examples of how you would handle an unhappy customer or an unresolved issue.
- Be ready to explain how you organise multiple requests and follow up on outstanding tasks.
Practise answering this question: “How would you handle a frustrated customer whose payment has been made but whose request is still pending?” Explain how you would listen, verify the details, communicate clearly and escalate the issue when necessary.
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Follow GabbyWall for Job UpdatesOur listings are mainly focused on opportunities in Nigeria, including remote, hybrid and on-site roles, alongside a smaller number of international opportunities.
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Always review the original employer's application instructions, verify opportunities independently and never pay an unverified recruiter for a job offer.
Explore More Job Opportunities on GabbyWall
Not sure this role is the right fit? Don't stop here. Explore these other opportunities published on GabbyWall. You may find a position that better matches your experience, qualifications or preferred career path.
Customer Service, Operations and Administrative Roles
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Choose a few relevant vacancies instead of sending the same CV everywhere. Tailor your application to the specific role, follow the employer's instructions and keep track of the jobs you've applied for.
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New opportunities can appear while you're preparing your next application. Join our WhatsApp community to discover job updates as they are published.
Location reminder: Most remote, hybrid and on-site vacancies shared are based in Nigeria, with a few international roles.
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Before You Apply
Take a moment to review your CV and confirm that your application highlights the skills required for this position. Pay attention to your contact details, qualifications, customer service experience and familiarity with communication tools.
- Use a professional CV with accurate information.
- Highlight relevant customer support and communication skills.
- Check your email address and phone number before submitting.
- Follow the employer's official application instructions.
- Prepare to explain why you would be a good fit for a remote customer-facing role.
You don't have to meet every preferred qualification to take a sensible next step. If you meet the stated requirements and can demonstrate relevant skills, review the vacancy carefully and submit a thoughtful application. Keep learning and keep going.
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Follow the WhatsApp ChannelMost opportunities we share are based in Nigeria, including remote, hybrid and on-site roles, with a few international vacancies. If you already joined the jobs group, there's no need to join a second group for the same updates.
Ready to Apply for This Job?
If this Customer Service Representative role matches your skills and career goals, visit the employer's recruitment page to review the application details and submit your application through the official channel.
Position: Customer Service Representative
Company: Naija Virtual Notary
Location: Remote, Nigeria
Salary: ₦250,000–₦350,000 per month
Employment type: Full-time
Please confirm the current vacancy status and any deadlines on the employer's website before applying. Application details and deadlines were not included in the supplied advert.
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